The SolarWinds Platform is the industry’s only unified monitoring, observability, and service management platform. It’s the foundation for a new generation of SolarWinds observability solutions and provides the architecture on how we solve observability challenges for our customers.
TOP PRODUCTS
Explore the Platform

SolarWinds Observability

Hybrid Cloud Observability
View All Observability Products
Network management tools, from configuration and traffic intelligence to performance monitoring and topology mapping, to readily see, understand, and resolve issues. An integrated, multi-vendor approach that’s easy to use, extend, and scale to keep distributed networks optimized.
TOP PRODUCTS
Hybrid Cloud Observability

Network Configuration Manager

Kiwi Syslog Server NG

Network Performance Monitor

NetFlow Traffic Analyzer

Network Topology Manager
View All Network Management Products
Comprehensive server and application management that’s simple, interoperable, and customizable from systems, IPs, and VMs to containers and services. Optimize resource usage and reduce MTTR with powerful monitoring, discovery, dependency mapping, alerting, reporting, and capacity planning.
TOP PRODUCTS
Hybrid Cloud Observability

Virtualization Manager

Web Performance Monitor

Server & Application Monitor

Storage Resource Monitor

Server Configuration Monitor
View All Systems Management Products
Monitor, analyze, diagnose, and optimize database performance and data ops that drive your business-critical applications. Unify on-premises and cloud database visibility, control, and management with streamlined monitoring, mapping, data lineage, data integration, and tuning across multiple vendors.
TOP PRODUCTS
Database Performance Analyzer

SQL Sentry
View All Database Management Products
Modernize your service desk with intelligent and automated ticketing, asset, configuration, and service-level agreement (SLA) management; a knowledge base; and a self-service portal with secure remote assistance. SolarWinds offers an easy-to-use IT service management (ITSM) platform designed to meet your service management needs to maximize productivity while adhering to ITIL best practices.
TOP PRODUCTS
Service Desk

Web Help Desk

Explore Dameware

Dameware Remote Everywhere

Dameware Remote Support
View All IT Service Management Products
Ensure user experience with unified performance monitoring, tracing, and metrics across applications, clouds, and SaaS. Robust solutions offering rich visualization, synthetic and real user monitoring (RUM), and extensive log management, alerting, and analytics to expedite troubleshooting and reporting.
TOP PRODUCTS
SolarWinds Observability

AppOptics

Server & Application Monitor

Pingdom

Loggly

Web Performance Monitor
View All Application Management Products
Reduce attack surface, manage access, and improve compliance with IT security solutions designed for accelerated time-to-value ranging from security event management, access rights management, identity monitoring, server configuration monitoring and patching, and secure gateway and file transfer.
TOP PRODUCTS
Access Rights Manager

Patch Manager

Serv-U Secured FTP

Security Event Manager

Serv-U Managed File Transfer
View All IT Security Products
by Need
by Industry
by Technology
- Azure
- MySQL
- SQL Diagnostic
- Kubernetes
or View All Solutions
Resource Center
Service & Support
Community

End of Life Policy – Software

General Availability

SolarWinds will make the Software (as defined in the End User License Agreement) generally available to its customers. The date that the Software becomes generally available to the public is the General Availability date. Software as specified in this End of Life policy refers to the commercially available software product as a whole.

After the General Availability of the Software, SolarWinds will provide software support in accordance with the SolarWinds Software Support and Maintenance Terms and Conditions (Support Terms). As such, it will support the current Release (as defined in the Support Terms) of the Software and the previous Release of the Software. SolarWinds reserves the right to make bug fixes, patches, license resets, and service releases only for the current version of any Software Release. The customer may need to upgrade to the newest version before applying a bug fix, patch, service release, or requesting a license reset to obtain support from SolarWinds.

End of Life (EOL) Announcement

SolarWinds will communicate the discontinuation of the SolarWinds Software in an EOL Announcement to customers eligible to receive support and will also publicly post the EOL Announcement for customers, including those not eligible to receive support. The EOL Announcement should precede the End of Sale (EOS) Date by a minimum of 30 days.

End of Sale (EOS) Date

EOS Date signifies when the applicable Software will no longer be available for purchase.

EOS does not include the end of availability of a particular version of the Software. SolarWinds will provide customers with limited access to “legacy” versions of Software via the SolarWinds Customer Portal. Customers are encouraged to contact SolarWinds Customer Support in the event a “legacy” version is not available, but the customer feels it is necessary.

For most of the SolarWinds’ Software which incorporate a date-based license model, the EOS date is generally not applicable since new licenses work with previous product versions.

End of Engineering (EOE) Date

EOE Date signifies the date SolarWinds will cease engineering related to the Software and will cease providing engineering support related to the applicable Release. Prior to the EOE Date, SolarWinds will actively support the Release with service releases, bug fixes, workarounds, or patches for critical bugs reported through Software Support. When a Release reaches the EOE Date, it will, however, no longer be actively supported by engineering. Technical Support will be available until the End of Life (EOL) Date, which is typically one year after the EOS Date, provided the end user is entitled to receive support. Technical support can provide access to previously released hot fixes, service releases, etc. Technical Support will not include, nor will it create any new bug fixes or feature additions or requests for any Software that is past the EOE Date.

End of Life (EOL) Date

EOL Date means the date when all support shall cease for all available Releases of the applicable Software. Generally, the last Release will be one full year between the EOS Date to the EOL Date.

¹ This End-of-Life Policy does not apply to free tools, evaluation, or third-party products. For third party products, SolarWinds will use commercially reasonable efforts to provide reasonable advance notice of such discontinuation of these products and replace the discontinued third-party product with another product containing substantially similar functionality, as the market demand may require.

² While SolarWinds shall utilize commercially reasonable efforts to meet these EOL milestones for Software, there may be circumstances pertaining to the Software that make it unable to do so.

³ Technical Support means technical assistance provided to SolarWinds customers eligible for Support. This includes general guidance about SolarWinds Software and any workarounds, bug fixes, etc. that have been designed prior to the EOE Date.