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When IT & ITIL Meet: A Systems Thinking Approach to People & Success
This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.
How to Keep Your Higher Ed Support Center On Course
Higher Education institutions face many unique challenges when it comes to IT support. Support staff—oftentimes students—may change from year to year, or even semester to semester. The same certainly applies to those on the receiving end of support – the end-users. How do these organizations handle multiple transitions?
When IT & ITIL Meet: A Systems Thinking Approach to People & Success
This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.
How to Keep Your Higher Ed Support Center On Course
Higher Education institutions face many unique challenges when it comes to IT support. Support staff—oftentimes students—may change from year to year, or even semester to semester. The same certainly applies to those on the receiving end of support – the end-users. How do these organizations handle multiple transitions?