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Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is routinely updating it, you need to find a way to connect employees directly with those solutions.

Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds^® Service Desk integration with Slack. The Slack integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Slack.

Watch this demo to learn how SolarWinds Service Desk allows you to automatically discover and update asset data, then use it to improve service delivery.

As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?

In this video, you’ll learn the difference, and you’ll see how to build automated workflows for service requests, cleaning up your ticket queues.

What are the busiest times for service in your organization? How can you stagger your service desk staff to account for activity and prevent service outages?

Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds^® Service Desk integration with Microsoft Teams. The Teams integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Teams.

There’s a better, more efficient way to solve common service desk tickets — not just for IT, but for the entire organization. Service Desk offers customizable automation rules for priority and routing. Now, depending on the subject, requester, or category of the ticket, you can drop it right into the appropriate service agent’s queue, bypassing the general queue purgatory.

This video demonstrates how Dynamic Forms in SolarWinds Service Desk provides an efficient way to collect data based on context while enabling agents to get the most actionable information they need to deliver a personalized service experience to end users.

Service Desk integrations allow your service delivery processes and workflows to integrate directly with other technologies your organization uses. This can include data sharing or even creating specific tasks or action items on other applications.