SolarWinds Services Sub-Processor List

Last updated February 2, 2024

SolarWinds engages sub-processors and SolarWinds Affiliates to assist in providing SolarWinds’ Services. Defined terms used herein shall have the same meaning as defined in the Software Services Agreement (“SSA”).

This document does not give You any additional rights or remedies and should not be construed as a binding agreement between You and SolarWinds. This information is provided to illustrate SolarWinds’ engagement process for sub-processors and set forth the list of third-party sub-processors and SolarWinds Affiliates used by SolarWinds.

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What is a Sub-processor?

A sub-processor is a third-party data processor engaged by SolarWinds, including SolarWinds Affiliates, processing Personal Data. SolarWinds has adequate data transfer mechanisms in place with each sub-processor.

Due Diligence

SolarWinds recognizes that the use of sub-processors creates potential risks that must be properly managed. Before entering into any third-party relationships, we take deliberate steps to conduct an assessment of risk arising from the vendor relationship.

Any sub-processor who has access to SolarWinds Personal Data are expected to demonstrate their security policies, processes, and procedures and prove that they are able to provide adequate protection of such data, including against misuse or compromise. For more information, see our Vendor Data Protection Requirements page.

Contractual Safeguards

SolarWinds (as Your data processor) requires its sub-processors to satisfy similar obligations as those required by the Data Processing Addendum (“DPA”) to the SSA, including:

• Processing Personal Data in accordance with the data controller’s documented instructions;
• Ensuring personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data and are subject to an obligation of confidentiality;
• Implementing and maintaining commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Personal Data;
• Informing and cooperating with SolarWinds in the event of a security breach; and
• Cooperating with SolarWinds in respect of requests from data controllers, data subjects, or data protection authorities, as applicable.

Objection to New Sub-processors

SolarWinds regularly updates the list of sub-processors that are utilized or which SolarWinds proposes to utilize to deliver its Services. Pursuant to the DPA to the SSA, You may object in writing to the processing of Personal Data You provide to SolarWinds by a new sub-processor within ten (10) business days following the update, which will be provided to you by RSS feed which can be located here. Objections should be sent by email to privacy@solarwinds.com. If You do not object during such time period, the new sub-processor(s) shall be deemed accepted. If You object to the use of a new sub-processor, SolarWinds may choose to:

• recommend changes to the Services or Your configuration of the Services to avoid Processing by the new sub-processor; or
• cease to provide You the particular aspect or feature of SolarWinds Services that would involve use of the sub-processor.

Termination rights, as applicable and agreed, are set forth exclusively in the DPA.

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The following is a list of the names and locations of SolarWinds sub-processors, including SolarWinds Affiliates and third parties:

Infrastructure

The following sub-processors provide the infrastructure to host Services and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability.

Services Specific Sub-processors

SolarWinds engages the following sub-processors to help enable its Services. To provide the relevant functionality, these sub-processors have access to relevant Personal Data:

SolarWinds Affiliates

The following entities are affiliates of SolarWinds. Accordingly, they function as sub-processors to provide the Services. Customers that use the Services may have their Personal Data processed by: